An Open Letter to Kohls

Dear Kohls,

On December 1st, we ordered a new pair of fluffy slippers for me from your store.  As of today, we have still not received them.  We have been looking up the tracking information every day since.

SLIPPERS

It appears after watching the tracking information, that it took them six days to even pack up and ship my new slippers.  To me, that is quite unacceptable.  SIX DAYS to pack something up?

Apparently, my slippers started out in Grove City, OH on 12/6/13, (we’re in Ohio, by the way) arrived at the FedEx location on 12/8/13, departed the FedEx location on 12/9/13 in Grove City, OH.  One week later, now on 12/16/13 my slippers somehow managed to travel to Clinton, PA and are at the FedEx location since 3:20am.  Why did my nice new pair of slippers have to travel out of Ohio and into another state?  They were closer to delivery here in Ohio, now they are getting further away from me!  As of today, the FedEx tracking information stated that the estimated delivery of my nice new slippers should be on 12/20/13. Come on!  TWENTY DAYS for a delivery!  That is totally unacceptable!

We thought that placing our order online would be quick and painless. It has been truly PAINFUL and definitely NOT QUICK. If I would have known this, I would have just wasted the gas in our car and drove to your store to purchase them myself, then I would have my new fluffy slippers already and my feet would be warm!

We did however, receive an email over the weekend that Kohls is “sorry” about the delay, and have given us a gift certificate to use before the end of the year, but it makes me unsure if we should even use it as their shipping stinks.  Who knows when we would get this shipment? Do you truly think that dangling a gift certificate in front of us would make everything all better?  Think again!  We feel that you are trying to cover up your mistakes in getting our item to us in a timely manner and we can see right through this trick of yours.

So, dear Kohls, after this experience of shopping at your online store, we will never be placing another order from your company ever again. Although we truly understand the hustle and bustle of the holiday season is upon us, and can understand that deliveries can be delayed, we fully feel that taking 20 days for an item to arrive is truly unacceptable in our eyes as the customer.  We are not even sure at this point, that we will even get our item, my nice new fluffy slippers on the 20th, for your sake, we hope we do.

Signed,
A Dissatisfied Customer